CUSTOMER SERVICE

Chocolate Creations Inc. ships all orders via UPS. Orders may take 1-5 business days to process in-house before they are shipped. Shipping requires additional time, depending on the option selected. Actual shipping charges may be adjusted due to the weight and dimension of some items, in which case you will be notified. Shipping and deliveries are made in accordance with the standard rules and regulations of the shipping provider.

 

Arrival time for standard ground shipments is dependent on the distance of the package destination. Chocolate Creations Inc. does not deliver on Saturday, Sunday or national U.S. holidays. Chocolate Creations Inc. does not deliver to post office boxes. You will have the option to check shipping rates from your shopping cart. For shipping questions and chocolate equipment purchase, please contact us at (330) 877-9700 or via email at info@chocolatecreations.com.

 


Returns and Exchanges
Chocolate Creations Inc. is committed to providing quality products. If you are not satisfied with your purchase for any reason, let us know within 10 days of shipping and we will help you immediately. Shipping and handling costs cannot be reimbursed on refunds or credits.

 


Logos and Custom Orders
Any products that are customized or made-to-order cannot be returned or exchanged, unless damaged or defective. This includes logos, custom molded chocolates and organic chocolate.


Payment and Pricing Information
Chocolate Creations Inc. will accept the following payment options: PayPal, Visa, and Mastercard for online purchases. For Equipment purchases and Custom Orders, please call the company directly at (330) 877-9700. Sale prices are considered temporary and may change at our discretion and without notice. Please check back regularly for new sale items.

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INFORMATION

MY ACCOUNT

CHOCOLATE

HEADQUARTERS

13155 Market Ave North Suite B

Hartville, Ohio 44632

(330) 877-9700

Copyright © 2019 Chocolate Creations Inc. All Rights Reserved.